Welcome to our Flower Delivery Blackheath terms and conditions. These terms govern the supply of floral arrangements and related products ordered through our online platform for delivery across Blackheath and the surrounding areas. Please read them carefully before placing an order as they set out your rights and obligations, as well as ours, in connection with your use of our website and our flower delivery services.
These terms and conditions apply to all orders placed on our ecommerce website by customers within Blackheath and the surrounding areas. By ordering from Flower Delivery Blackheath, you confirm that you accept these terms in full. These terms constitute the entire agreement between you and us in relation to your use of the website and the purchase of our goods and services.
To purchase flowers or related products for delivery in Blackheath, simply browse our current selection, choose the desired items, and add them to your basket. When you are ready, proceed to the online checkout and follow the instructions to provide your delivery details, select a delivery date, and complete payment. Once your order is received, we will send you an order confirmation to the email address provided. Please note, receipt of an order confirmation does not indicate order acceptance, only acknowledgement of the request.
Orders are subject to product availability and acceptance by us. An order is considered accepted once you receive a shipping confirmation email or delivery notification. Should a product be unavailable or if we are unable to fulfil your order for any reason, we will notify you immediately and process any applicable refunds.
Please ensure all order details, including recipient name, delivery address, and contact information, are entered accurately to avoid delays or issues with delivery. We cannot be held responsible for any delays or failed deliveries caused by incorrect or incomplete delivery information.
Payment for products and delivery charges must be made in full at the time of order via our online payment system. We accept a range of secure payment methods, including major credit and debit cards, and any other payment options specified on our website. Payment is processed at the time of ordering, prior to dispatch or delivery of goods.
All prices are displayed in GBP and are inclusive of VAT where applicable. We take reasonable care to ensure prices and product descriptions are accurate at the time of entry. In the unlikely event an error or omission occurs, we will contact you for instructions before accepting your order or cancel the order and notify you of such cancellation. Promotional offers and discounts may be subject to additional terms and may be withdrawn at any time.
We offer scheduled flower deliveries across Blackheath and adjacent areas. You may choose your delivery date during checkout, subject to availability. While we make every effort to deliver your flowers at the requested time and date, delivery times are not guaranteed and may be affected by events outside our control, such as severe weather or traffic disruptions.
If the recipient is not present at the delivery address, our driver may leave the flowers with a neighbour or in a secure location, as instructed by you during checkout where possible. If neither is available or suitable, we will attempt redelivery or contact you for further instructions, which may incur an additional fee. Please be aware that flower freshness is best maintained with prompt collection or acceptance of deliveries.
We do not accept liability for late delivery or non-delivery where this is due to circumstances beyond our reasonable control, including but not limited to incorrect addresses, recipient absence, adverse weather, or force majeure events.
If you wish to cancel or amend your order, please contact us as soon as possible. We are happy to accept order cancellations or changes up to 24 hours before the scheduled delivery date for standard orders. For custom or event floral arrangements, changes or cancellations may not be possible after your order is confirmed, in which case charges may apply.
If a refund is due for a cancelled order, we will process it using your original method of payment within a reasonable timeframe. No refunds are available once flowers have been dispatched or delivered, unless the products are defective or not as described.
If you need to change delivery details or the delivery date, we will do our best to accommodate your request, but this cannot be guaranteed once dispatch has occurred. Amendments are subject to acceptance and may incur additional charges depending on your request and timing.
Due to the perishable nature of our products, returns are not usually accepted. In the unlikely event your flowers arrive in poor condition or are materially different from what was ordered, please contact us with photographic evidence within 24 hours of delivery. We will assess each complaint individually and may, at our discretion, offer a replacement, repair, or refund.
We pride ourselves on the quality and freshness of our flower delivery in Blackheath. If you are dissatisfied for any reason, we encourage you to contact us promptly to allow us to find a suitable resolution.
All floral arrangements are subject to seasonal availability. If a particular flower variety or product becomes unavailable, we reserve the right to substitute with another of equal or greater value, maintaining the overall style and colour scheme of your chosen arrangement. We will make reasonable efforts to contact you regarding substantial substitutions but cannot guarantee notice in every instance, especially for same-day or urgent deliveries.
We aim to provide an exceptional flower delivery service throughout Blackheath and its neighbouring areas. However, we shall not be liable for any direct, indirect, or consequential loss or damage arising out of or in connection with the ordering, delivery, or use of our products, except where such liability is not lawfully excluded under UK consumer protection law.
Our total liability to you in connection with any order will not exceed the total value of that order. We do not accept liability for any loss or damage resulting from the use of our website, interruptions to our services, unforeseen delays, or technical issues.
Nothing in these terms shall affect your statutory rights as a consumer under UK law or limit or exclude our liability for death or personal injury caused by our negligence or for fraud.
By using our website, you agree to use it only for lawful purposes and not to infringe the rights of, restrict, or inhibit the use and enjoyment of the site by any third party. You must not misuse the website, attempt to gain unauthorised access, or disrupt service or data security. All customer data is treated according to UK data protection and privacy policies, which are available on our site.
All images, designs, text, and content on our Flower Delivery Blackheath website are property of our business or our licensors and are protected by copyright laws. You may not copy, transmit, reproduce, or otherwise use any part of our content without our prior written consent, except for personal, non-commercial use within the normal course of placing an order.
These terms and conditions, as well as any disputes arising from or in connection with orders placed with Flower Delivery Blackheath, are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the English courts.
We reserve the right to update or modify these terms and conditions at any time, with any changes taking effect immediately upon posting to our website. It is your responsibility to review the latest version of the terms before placing your order. Continued use of our site and services after any changes constitutes acceptance of the updated terms.
If any provision of these terms is found to be invalid or unenforceable by a court, the remaining provisions will continue to be fully effective. Our failure to enforce any right or provision of these terms does not constitute a waiver of such right or provision.
These e-commerce terms and conditions are designed to protect both you, the customer, and Flower Delivery Blackheath, ensuring a transparent and positive experience for all users across Blackheath and its neighbouring areas.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Blackheath, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Blackheath.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
